What we do
We move freight. Cars, pallets, full containers, fulfilment for e-commerce brands, port and airport pickups, customs paperwork. From one auction pickup in Brussels to weekly sailings to Morocco.
We operate from offices in Antwerp, Rotterdam and Tanger, with partner networks across Belgium, the Netherlands, Germany, France, the United Kingdom and Morocco.
What we believe
One coordinator, one quote, one invoice
Most logistics problems happen because four companies are involved in a shipment, and when something goes wrong, none of them owns the problem. We're set up so one human owns your shipment from booking to delivery — including customs, which most forwarders subcontract.
Fixed prices, no "starting from"
"From €200" is meaningless. We quote a fixed all-in price that you pay regardless of fuel surcharges, customs delays or weekend fees. If we miscalculate, that's on us.
WhatsApp beats email
Our average response time on email is under 2 hours. On WhatsApp it's under 15 minutes during business hours. We use whichever channel the client prefers, but most prefer WhatsApp once they try it.
How we charge
We make money on the margin between what carriers charge us and what we quote you. We don't charge percentage fees, success fees, or hidden surcharges.
What's included in every quote:
- Pickup and delivery
- Customs (both sides if cross-border)
- Fuel and tolls
- Standard insurance (CMR)
- Document handling
- One point of contact
What's extra (and we tell you in advance):
- Additional cargo insurance for high-value goods
- Storage beyond standard 24h
- Re-deliveries if the consignee isn't available
- Weekend or out-of-hours deliveries
Get in touch
Talk to a human:
- WhatsApp: +49 151 24808726 (fastest)
- Phone: +49 151 24808726
- Email: hello@novexlogistics.com