Privacy Policy
This policy explains how NOVEX Logistics (“NOVEX”, “we”) handles personal data collected through novexlogistics.com and in the course of arranging freight services.
Draft template, not yet legally reviewed. Replace with jurisdiction-specific text before publication.
Last updated: October 1, 2026
1. Who is responsible
NOVEX Logistics is the controller for the personal data described in this policy. Company registration details and the registered address will be listed here once confirmed.
2. Which data we collect
Contact and company details you provide in quote requests, contact forms and the customer portal (name, company, email, phone, VAT number); shipment details and uploaded documents; technical data such as IP address and browser information for security and, with consent, analytics.
3. Why we use it
To prepare quotes, arrange and track shipments, communicate about your requests, comply with customs and legal obligations, secure our systems and, with your consent, improve the website.
4. Legal basis
Performance of a contract or steps prior to a contract, legitimate interests (security, service improvement), legal obligations (customs, accounting) and consent for analytics cookies.
5. Who receives data
Carriers, agents and customs partners involved in your shipment; IT and hosting providers acting under our instructions; authorities where legally required. Data may be transferred outside the EEA when a shipment requires it, with appropriate safeguards.
6. Retention
We keep data for as long as needed to provide the service and to meet legal retention periods for transport and accounting records.
7. Your rights
You can request access, correction, deletion, restriction, portability and object to processing. You may withdraw consent at any time and lodge a complaint with your supervisory authority.
8. Security
We apply technical and organisational measures appropriate to the risk, including encryption in transit, access control and rate limiting on our forms.
9. Changes
We may update this policy. The date above indicates the latest version.
Contact
NOVEX Logistics · [email protected] · novexlogistics.com